Interviewer: What are your strengths?
Bill: I think my biggest strength is dealing with people. I do my best work when I am helping customers. I listen and pay close attention to their needs, and I do my best to help them. I think the customers can feel that I genuinely care about them.
Interviewer: As the head of customer service, how will use your strength to help the department?
Bill: The best thing I can do is to teach the members of the customer service team how to provide excellent customer service. I have a lot of experience in this field, and I have dealt with all kinds of situations and customers. I believe that my expertise can help the department improve greatly.
Interviewer: Have you ever trained staff members before?
Bill: I have never formally trained any customer service members, but I mentored many junior staff members at my old company. I know what inexperienced customer service reps struggle with, and I know how to help them improve.
Interviewer: That’s good to hear. Do you think you could create a training course?
Bill: I would have no problem doing that.
Patterns and Examples
My strengths are ____________________ and ____________________.
- My strengths are communication and attention to detail.
- My strengths are analyzing data and writing reports.
My greatest strength is ____________________. I ____________________.
- My greatest strength is dealing with customers. I listen and pay close attention to what they say, and I make sure they are satisfied.
- My greatest strength is my creativity. I can think outside the box and come up with new and original ideas.
I have always ____________________. I ____________________.
- I have always been very good at working on a team. I am a team player who does whatever is necessary for the team to succeed.
- I have always been good at analyzing data. I can look at a set of data and figure out the trends.
